Safety and trust

• ✓Payment is collected through Stripe-powered checkout — card details are handled entirely by Stripe and never stored on this platform.
• ✓A structured work approval workflow gives homeowners a defined step to confirm completion before the payment release process begins.
• ✓There is no automatic payment release. The homeowner must explicitly approve the work.

BCS FixSafe is not a legal escrow service. Payment processing is powered by Stripe and subject to platform terms and Stripe's terms of service.

• ✓Job messages are accessible only to the homeowner and the contractor whose quote was accepted.
• ✓Contractors who were not accepted for a job cannot read or send messages on that job.
• ✓No private contact details (email or phone) are shown in messages.

• ✓Accepted contractors can upload completion proof photos when marking a job complete.
• ✓Homeowners can review these photos before deciding to approve the work.
• ✓Photos are stored privately and are not accessible to the public or to other contractors.

• ✓Contractors can add their license number, years of experience, business name, and bio to their profile.
• ✓This information is shown to homeowners when reviewing quotes.
• ✓BCS FixSafe displays what contractors provide — independent verification of license or credential status is not currently performed.

BCS FixSafe does not independently verify contractor licenses, credentials, or background checks at this time.

• ✓Insurance certificate upload support is planned for a future release.
• ✓This will allow contractors to submit their insurance documents for platform review.

• ✓A formal dispute handling workflow is planned for a future release.
• ✓Currently, homeowners and contractors are encouraged to resolve any issues through the job messaging thread before the homeowner approves.