Support Policy
Last updated: May 2026
Private beta policy summary only. This copy may change and is not final legal terms or legal advice. Attorney review is still required before public launch.
Support review process
- Homeowners can report an issue.
- Contractors can respond to reported issues.
- Both sides can upload evidence for review.
- Admins may record status and outcome updates.
- Support review does not determine legal liability.
Payment and support boundaries
- Payment release may pause while a support case is under review.
- Support review records platform status only and does not determine legal liability.
- Support review is not legal escrow and does not guarantee refund or payout outcomes.
Off-platform payment and contact rules
- Do not request or make off-platform payments for BCS FixSafe jobs.
- Keep job-related communication in BCS FixSafe whenever possible.
- Report off-platform payment requests to support.