Support Policy
Last updated: May 2026
Live site policy summary. This overview explains how BCS FixSafe works today and is not legal advice. The Terms of Service and related policy pages are the binding rules and may be updated over time.
Support review process
- Homeowners can report an issue.
- Contractors can respond to reported issues.
- Both sides can upload evidence for review.
- Admins may record status and outcome updates.
- Support review does not determine legal liability.
Payment and support boundaries
- Payment release may pause while a support case is under review.
- Support review records platform status only and does not determine legal liability.
- Support review is not legal escrow and does not guarantee refund or payout outcomes.
Off-platform payment and contact rules
- Do not request or make off-platform payments for BCS FixSafe jobs.
- Keep job-related communication in BCS FixSafe whenever possible.
- Report off-platform payment requests to support.